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Software for driver medical assessment centres (CRCs)

More renewals. Fewer phone calls.

Your patients come back and book themselves in. You stick with the software you've always used.

Start nowShow me in a demo

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No minimum term.

Recreation with sample data

Farola CRC is software for driver medical assessment centres (CRCs) that reminds your patients when their licence is due for renewal, answers their WhatsApp messages and lets them book online, without replacing the software you already use.

What changes at your centre

  • You switch reminders on once. Each patient who agreed gets an email 8, 4 and 1 weeks before their licence expires; they book from the link and the reminders stop. If you turn it on, they're reminded the day before and asked for their review.

    They come back to renew with you

    It reminds patients who agreed to get reminders before their driving licence expires. During the pilot, by email.

    See how the reminders work

  • An example conversation. When a patient messages on WhatsApp, the assistant says it's an artificial intelligence and replies with what your centre publishes: opening hours, prices and what to bring. If they want an appointment, it offers one and, once they say yes, it goes into your diary; it can also change or cancel it. Anything it doesn't know, it passes to you.

    You're on the phone less

    An assistant answers their WhatsApp and books them in. Anything it can't handle, it passes to you.

    See how the assistant works

  • Your patient opens your booking page whenever they like, even at night, and only sees the times you open. They leave their name, mobile and email, with no sign-up, and get an email confirmation with a link to change or cancel it. You see the appointment in your Farola CRC diary, marked as online. If you want, they're reminded by email the day before.

    They book themselves in, any time

    They book from your centre's website, without phoning.

    See how online booking works

  • Your software stays the same. You export an Excel or CSV file and upload it: the columns are matched for you and you can change them. Before anything is saved you see what will go in, and the rows that don't fit come back as a CSV for you to fix. Upload it again and it recognises who's already there, and you can undo the import for 30 days.

    Your software stays

    Keep using ASDE GIC e-win, STORM or whatever you have. Upload an Excel file and you're done.

  • Coming soon This is how it'll work: when a patient calls, the assistant will pick up and say it's an artificial intelligence. If they want an appointment, it'll book it in your diary, marked as “Phone”. Anything it doesn't know it'll pass on to you, and the call will sit with your WhatsApp conversations. Recording will be off by default.

    It'll answer your calls too Coming soon

    We're getting the assistant ready to answer your centre's phone and book appointments. Until then, it does it on WhatsApp.

    See the phone assistant

  • Coming soon This is how it'll work: you charge for the appointment in your diary and its invoice is issued, with its QR code and linked to the previous one, with no edits. If you make a mistake, you issue a corrective invoice and the first one stays untouched. For companies that pay their taxes to the Spanish Tax Agency.

    Invoices with Veri*factu Coming soon

    We're getting ready for you to issue your invoices from Farola CRC, with their QR code, if your company pays its taxes to the Spanish Tax Agency. Until then, you keep using your software.

    See Veri*factu invoicing

Several centres, one account

If you run more than one centre, you log in once and switch centres from the dashboard. Each person on your team has their own permissions in each centre, and each centre's data is kept separate.

See how it works with several centres

You log in once with your email, in a single Farola CRC account for all your centres, and switch centres from the dashboard without logging in again. Each centre's data is kept separate: one centre's data can't be seen from another. And each person on your team has their own permissions in each centre: they can be on the front desk at one and the owner at another.

You know how your centre is doing

In the dashboard you see how the day is going, where your appointments come from, empty slots and no-shows and what your assistant does, compared with the previous period.

See your centre's statistics

You open the Farola CRC dashboard and see how the day is going: appointments done, those still to come and who didn't turn up. You pick the period, for example this month, and see where your appointments come from, which hours fill up and how many don't turn up, and what your assistant does, compared with the previous period and with how each figure is worked out. This is sample data.

How a renewal comes back

Recreation with sample data, no sound. On-screen text in Spanish, with English subtitles. Runs for 1 minute and 8 seconds.
What the video shows, as text
  1. Who's due to renew this month?
  2. Dashboard: a list of sample patients is uploaded. Upload your patient list. Your software stays the same.
  3. Settings: the renewal reminder, by email to those who agreed, is switched on. Switch it on once; reminders go by email.
  4. Phone: an email arrives saying the driving licence is expiring, with a button to book. Your patient gets the reminder on their phone.
  5. Phone: the patient picks a day and time on the centre's website. They open the link and pick a day and time. No need to call the centre.
  6. Centre diary: the new appointment appears. And you see it in your diary.
  7. Statistics: arrivals from the renewal reminder. How many reach your page from the reminder.
  8. Works alongside your software. Open your centre with a full diary. Book a demo at farolacrc.es/en/demo/

Getting started won't hold your centre up

  1. We show you in a demo

    We look at how your centre works and show you Farola CRC with sample data.

  2. We get it ready

    We help you get up and running.

  3. Patients start coming back

    We remind the patients who agreed to get reminders: when you import your list, you tell us who they are.

€107.7 with VAT €89 + 21% VAT With 5 more renewals at €40. €40 is a reference price, as an example.

See prices

Frequently asked questions

Do I have to give up my management software?

No. Farola CRC works alongside ASDE GIC e-win, STORM or whatever software you use. Your software keeps handling records and paperwork; Farola CRC takes care of reminders, WhatsApp messages and bookings.

Do you handle the paperwork with the DGT?

No. Your centre still carries out the assessments and the paperwork with the DGT (Spain's traffic authority), using its own software. Farola CRC doesn't process or sign anything: it takes care of talking to your patients and booking them in.

How much does it cost?

€107.7 with VAT (€89 + 21% VAT), depending on the size of the centre. No minimum term, and onboarding is included. The WhatsApp line is extra.

Does it work if I have several centres?

Yes, with a single account. You switch centres from the dashboard without logging in again, and each person on your team has their own permissions in each centre and only sees the centres they have access to. Each centre's data is kept separate.

What happens if the assistant doesn't know the answer?

It hands the conversation over to you or your team, so nobody is left without a reply.

Know a centre that could use this?

Get more of them back this month.

We'll show you how it would work at your centre. No strings attached.

Book your demo

Rather talk now?