Get patients back to renew at your centre
Driving licence renewal reminders that bring patients back to your centre
Before their licence expires, your patient gets a reminder. They tap the link, book an appointment and come back to your centre. During the pilot, by email.
Farola CRC reminds each patient of your driver medical assessment centre (CRC) before their driving licence expires (during the pilot, by email), so they renew with you, without changing the software you already use.
How a patient comes back to your centre
You know whose renewal is due
You upload an Excel or CSV file with your patients and their dates. Farola CRC spots whose licence is about to expire.
The reminder arrives
By email or WhatsApp, up to three times: 8, 4 and 1 weeks before. You choose when. During the pilot, by email.
They book and come back
They tap the link in the reminder, pick a time and it shows up in your Farola CRC diary. If the patient agreed, after the visit we ask for their review on Google.
Reminders only go to patients who have agreed to receive them from your centre: when you import your list, you tell us who they are.
Keep your patients loyal without picking up the phone
Every renewal is a patient who already knows you. The reminder tells them they can renew with you.
They remember you in time
The reminder arrives weeks before the date, with a link to book at your centre.
Your team doesn't call one by one
Reminders go out on their own in the weeks you choose. Your team looks after the ones who reply.
You know how many come back to renew
The dashboard shows how many reminded patients have come back to renew, and how many reach your booking page from each reminder.
What a returning renewal looks like
They renew with you, not elsewhere
Without a reminder they can renew at any centre; this way you remind them first, with no lists to check or calls to make.
Your software stays the same
Your software still handles
- The assessments
- Paperwork with the DGT (Spain's traffic authority)
- Your patient records
Farola CRC takes care of
- Reminding whoever is due to renew
- Booking them in
- Telling you how many reminded patients come back to renew
It works alongside ASDE GIC e-win, STORM or whatever software you use. There's nothing to connect: you upload your list whenever you like.
Frequently asked questions
Do I have to give up my software?
No. Farola CRC works alongside ASDE GIC e-win, STORM or whatever you use. Your software keeps handling the assessments and the paperwork; Farola CRC reminds your patients and books them in.
How does the reminder reach the patient?
By email or by WhatsApp. We connect your centre's WhatsApp in a guided session; during the pilot, reminders go by email.
When is the reminder sent, and to whom?
Up to three times: 8, 4 and 1 weeks before their driving licence expires. You choose which ones. Only to patients who have agreed to receive reminders from your centre.
How does Farola CRC know whose renewal is due?
From an Excel or CSV file with your patients and their dates, which you upload. You can upload it again whenever you like to keep it up to date.
Can I ask for reviews?
Yes, if the patient agrees and you connect your Google Business Profile.
What if a patient doesn't want any more reminders?
They reply BAJA (Spanish for “unsubscribe”) on WhatsApp or tap the unsubscribe link in the email, and they stop receiving them on every channel.
Get more of them back this month
We'll show you how the reminder would reach your patients. No strings attached.