Your centre's phone gets a rest
WhatsApp assistant for your driver medical assessment centre: it answers and books
Your patients ask on WhatsApp and the assistant answers and books them in. Anything it can't handle, it passes to you.
Coming soonThe assistant, on the phone too.See what we're getting ready
Farola CRC includes an assistant that handles your driver medical assessment centre's (CRC's) WhatsApp: it answers your patients' questions and books them in without going through the front desk, alongside the software you already use.
How it answers for you
Your patient messages your WhatsApp
On your centre's number, which belongs to you, not us. We connect it with you in a guided session.
The assistant answers with what you publish
Opening hours, where you are, prices and what to bring: what you tell it, nothing more.
It books them in or passes them to you
If they want an appointment, it books, changes or cancels it. If it doesn't know something, it passes the conversation to you.
Fewer calls asking for appointments
The usual questions get answered in writing, without anyone dropping what they're doing.
Your front desk looks after whoever is in front of them
“What do I need to bring?” and “have you got anything tomorrow?” get answered on WhatsApp.
Everyone gets the same answer
The assistant replies with the opening hours, prices and details your centre publishes.
You know how many bookings it makes
The dashboard shows the appointments the assistant has booked and the conversations it has passed to you.
What a conversation looks like
Your team, focused on who walks in
The same old questions stop interrupting the front desk, and whoever asks doesn't wait for someone to be free.
Your software stays the same
Your software still handles
- The assessments
- Paperwork with the DGT (Spain's traffic authority)
Farola CRC takes care of
- Answering your WhatsApp
- Booking, changing and cancelling appointments
- Passing you what it doesn't know
The assistant says it's an assistant. It doesn't answer medical questions: if the patient insists, it passes the conversation to you.
The appointments it books go into your Farola CRC diary, which runs separately from the one in your software.
Frequently asked questions
Does it reply from my centre's WhatsApp number?
Yes, once we connect it: the number belongs to your centre, not to us. We connect your centre's WhatsApp in a guided session; during the pilot, reminders go by email.
What happens if it doesn't know the answer?
It hands the conversation over to you or your team, so nobody is left without a reply.
Can it give my centre's prices?
Yes, the ones you publish. Your centre sets the price; Farola CRC doesn't calculate prices.
Does it answer medical questions?
No. It says it's an assistant and stays away from medical topics. If the patient insists, it passes the conversation to you.
Can it change or cancel an appointment?
Yes. It books, changes and cancels appointments in your Farola CRC diary.
Do I have to give up my software?
No. It works alongside ASDE GIC e-win, STORM or whatever you use. Your software keeps handling the assessments and the paperwork.
Let the phone rest
The assistant answers and books people in. Anything it can't handle, it passes to you.