Coming soon
Phone assistant for your driver medical assessment centre
Not available yet.
We're getting the assistant ready to pick up your centre's calls too: it'll introduce itself, book appointments and, if needed, pass the call to you. Until then, it does it on WhatsApp.
Farola CRC is getting an assistant ready to answer your driver medical assessment centre's (CRC's) calls and book appointments, the same one that already handles its WhatsApp. It's not available yet.
Coming soon
The phone rings, your desk stays free
Fewer patients will hang up and call another centre, without anyone else having to watch the phone.
How it'll answer your calls
It picks up the phone
It'll answer the call and say it's an assistant.
It answers with what you publish
Opening hours, where you are, prices and what to bring: the same answers it already gives on WhatsApp.
It books an appointment or passes the call to you
If they want a slot, it'll book it in your Farola CRC diary. If it doesn't know something, it'll pass the call to you.
Fewer calls at the front desk
What we're getting ready for your centre:
Your front desk looks after whoever's in front of them
“Have you got anything tomorrow?” will be answered by the assistant on the phone.
Calls and WhatsApp, in one place
Calls will go into the same inbox as your WhatsApp conversations.
No call recording
Recording will be off by default.
Until then, it answers on WhatsApp
Today the assistant
- Answers your WhatsApp
- Books, changes and cancels appointments
- Passes you anything it doesn't know
What we're getting ready
- Answering your calls too
- Passing you the call if it doesn't know something
It won't answer medical questions: if the patient insists, it'll pass the call to you.
Frequently asked questions
Can I use it yet?
Not yet. Today the assistant answers on WhatsApp. The phone one is in the works and doesn't have a date yet.
Are calls recorded?
No: recording will be off by default.
Does it say it's an assistant?
Yes. It'll introduce itself as an assistant and won't answer medical questions.
What if it can't answer?
It'll pass the call to you or your team.
Do I have to give up my software?
No. It works alongside ASDE GIC e-win, STORM or whatever you use.
We'll tell you how it will work
In the demo we show you the WhatsApp assistant, which already works, and what we're getting ready for the phone. No strings attached.